It's a tough call when a software vendor supplies a "lite" version for free distribution by a hardware vendor and the free version isn't fully functional. Who do you blame? It's tough to fault Sony for something that PumaTech made. But then without a useable conduit to the desktop, the PDA isn't worth a whole lot so Sony has an obligation to provide something that works. But I thoroughly agree with your rating of Sony's attitude when it comes to supporting their customers. I've got this PDA and I'm going to keep using it but I have my own gripes with Sony tech support which has put Sony on my personal poop list and cost them at least one high-end notebook sale. Industry wide, technical support is mostly a joke because it is viewed as an expense to be mimimized. If your products are properly produced with an emphasis on Quality then you will be able to provide high-Quality tech support because there won't be much need for it.
